Frequently Asked Questions
Everything you need to know about our authentic Japanese matcha and teas.
How should I store my matcha and loose leaf tea?
To maintain freshness, store your tea in a cool, dark place away from strong odors. For matcha, we recommend keeping it in the refrigerator after opening and consuming it within 1 to 2 months.
Where does Ippodo tea come from?
All Ippodo tea is sourced and processed in the Kyoto region of Japan, maintaining a tradition of quality that spans over three centuries.
How long does shipping take for international orders?
Most international orders are processed within 2 business days and typically arrive within 5 to 10 business days via express courier, depending on your location and customs processing.
Are your teas tested for quality and safety?
Yes, all our teas undergo rigorous testing for purity, including screenings for radiation and agricultural chemicals, to ensure they meet both Japanese and international safety standards.
What is your return policy for food products?
Due to the perishable nature of tea, we generally cannot accept returns. However, if your order is damaged or incorrect, please contact our support team within 14 days for a replacement or refund.
Which matcha grade is best for beginners?
For those new to whisking tea, we recommend our Sayaka or Kan-no-shun grades. They offer a balanced profile that is approachable yet rich in traditional umami flavor.